Sonos is delaying two product launches till it fixes its buggy app

Final quarter ought to’ve been a triumphant one for Sonos with the launch of its first headphones, however the firm is dealing with the realities of its botched app redesign. CEO Patrick Spence defined within the firm’s Q3 earnings press release that Sonos has lowered its 2024 fiscal steerage because of “issues” each prospects and companions encountered with the software program replace. However, the problems do not cease with income. The corporate additionally stated on its earnings name it can delay two new product launches deliberate for This fall till the app is fastened.

“Because of Ace, our long-awaited entry into headphones, we reported 12 months over 12 months income progress and delivered outcomes that barely exceeded our expectations in our third quarter,” Spence stated. “This was overshadowed by the issues that our prospects and companions skilled because of the rollout of our new app, which in flip has required us to cut back our Fiscal 2024 steerage. We have now a transparent motion plan to handle the problems brought on by our app as shortly as attainable.”

Spence stated the brand new merchandise have been able to ship in This fall, however that proper now “our primary precedence is to make this proper and be certain that the following chapter is even higher than the earlier ones.” After all, the corporate hasn’t formally mentioned precisely what these two merchandise are simply but. Bloomberg reported late final 12 months that Sonos was engaged on a set-top TV streaming field and a successor to its premium Arc soundbar. The CEO additionally admitted in the course of the name that the full value of fixing the problems with the app will value the corporate $20-$30 million. Nonetheless, Spence is assured Sonos will bounce again, describing this as just one “chapter” within the firm’s historical past.